Why Choose Us?
To find out more about us or for more friendly help and advice, why not get in touch
We take pride in our live in carers, investing in their skills and providing additional training to develop each individual as a specialist care giver. Each of our carers are handpicked through our recruitment process which includes a face to face interview and vigorous background check to ensure that each of our carers are safe to be placed in work before they even finish the in-house training programme.
“The training my carers receive is second to none. This shows in the professional and compassionate way in which they work. I’m never made to feel that when they’re working with me it’s just a job. I’m treated with by all my carers with the utmost respect and dignity.” Mr W, Cheshire
Our HR team check identity documents, previous work references and complete an enhanced Disclosure and Barring Service check (DBS) previously known as a CRB. We do everything we can to ensure that the carers invited to training are safeguarded and suitable for care work and our HR team have extensive experience in recognising what we believe are essential characteristics of an excellent care giver. The safety of our clients is always at the forefront of our recruitment process, not only to protect the safety of our client when a live in carer is placed in work but to maintain the highest standard of our carers promoting dignity and respect within the home at all times.
Carers are also screened during our in-house 5 day training which is taught by experienced trainers and includes an assessment by which they must understand and pass the 10 standards of care as regulated by the Minimum National Standards and Skills for Care. During their 5-day training, the recruitment team, trainers and coordinators begin to get to know each of our live in carers and assess their capability for care work. If they are suitable, the Co-ordinators begin to utilise this time to get to know each of the carers and match them to placements where they feel their personalities and characters compliment the client.
We have invested heavily in excellent on site training facilities and our five-day training course is facilitated by our highly experienced training team. Learning takes place within a variety of interactive sessions, including; DVDs, role play, talks, and practical demonstrations. Our training philosophy is to promote a learning environment that encourages an open dialogue between trainees and the trainer, creating new and fresh ideas and positive contributions. We pride ourselves on our ability to train our staff to the highest standard and the skill and ability of our carers is second to none.
Topics covered include:
- The mission, aims and philosophy of the company
- Understanding client conditions
- Live in carer role and responsibilities
- Personal care
- Infection control
- Food hygiene
- Health and safety
- Manual handling
- Bladder and bowel care
- Mental health
- Risk assessment
- Abuse and safeguarding
An on-going commitment to learning and development
We provide a full commitment to the learning and development needs of all our staff. Live in carers receive on-going personal and professional development and regular supervision meetings with their Co-ordinator. They are also invited back to annual refresher training and to continually update their training via our e-learning which provides more specialist and detailed training for carers who wish to develop their skills whilst in work. Many carers also receive specialist training when placed with clients who have specific needs.
Inviting a Carer into your Home
Inviting a live in carer into your home can be a daunting idea but many new clients are often surprised by how adaptable care givers are into fitting in to the family home.
“We have become great friends, she is almost like family. She’s very caring and thoughtful and makes me smile and laugh whenever she is around.” Miss R, London
Having a live in carer enables and promotes a persons independence and places the control of your care needs directly into your own hands. Simple tasks of arranging to meet a friend or preparing the meal you would like to eat that evening, tasks that should not be thought of as exceptional requests, can easily be met unlike set routines within a residential home.
‘My live in carer has enabled me to participate fully in my busy life which sometimes includes early mornings and late nights. Even if I have to change plans at the last minute it is never a problem to her.” Mr D, Milton Keynes
We firmly believe that our live in carers are the face of our company and support them through the training and into work process. During their placement, they are also assigned a Co-ordinator who is there to support both client and live in carer to ensure that change-overs run as smoothly as possible and that someone is always there 24 hours of the day to resolve a problem should something go amiss.
We also believe in investing in our staff, offering opportunities to develop a carers career within the company offering additional training and in-house vacancies, welcoming care givers who have a key interest in social care and wish to develop their careers within the live in care sector.