Domiciliary care

What is domiciliary care?

Hourly care – also known as domiciliary care – involves a care assistant visiting you in your home, supporting your daily needs and enabling you to maintain your independence. With this kind of help, you can continue to live in your own home, keeping to your familiar routine and doing those things you enjoy.

Domiciliary care is generally provided for a minimum of 30 minutes and up to as many hours as you need. Carers can rotate, if required, and can visit you as many times as you choose – daily or weekly.

Why choose an hourly carer from ENA Care Group?

We’ve been providing domiciliary care since 2009, so we understand exactly what’s required of a domiciliary carer. We know how important it is to maintain independence at home and with the right care in place you can continue to live freely for years to come — a key value upon which the ENA Care Group was founded.

We understand that inviting an hourly carer into your home might seem daunting at first, but we’ll work to find the right carer for you. We’ll support you through the whole process, matching you with a carer you’ll feel completely comfortable with – someone who understands your routine and your individual needs and above all, is compassionate.

With our extensive experience, unrivalled professional and emotional support, and range of care options, the level of service provided by our staff is clearly evident. As care visits will often involve help with tasks such as washing, dressing and taking medication, we know that reliability and consistency is essential and that you depend on our carers to help maintain your quality of life.

If you choose to benefit from our domiciliary care service, we guarantee you’ll receive:

  • A highly-trained hourly carer
  • A dedicated care coordinator
  • A flexible and reliable care service
  • Care that aims to exceed the guidelines recommended by the CQC
  • Expert advice and support from a friendly, compassionate and professional admin team
  • A 24/7 rapid response service, where required
  • We are Care Quality Commission (CQC) registered and the high quality of our services, along with what you can expect from us, are reflected in our CQC reports. Our CQC provider ID for ENA Hourly Care is 1-4857621816.

Did you know — over 80% of our clients have been referred to us by friends or family. We are hugely grateful for this recognition and are continually developing our services and training to improve the level of care we offer.

What some of our clients have said about our care

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“The ENA hourly carers go above and beyond to help Dad out. They really do care about him and I appreciate all their hard work. It’s a huge relief knowing I can rely on their carers.”

— Ms M, Hertfordshire

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“I feel safe being cared for by the ENA staff. I have never had any concerns about being exploited or being in any way at harm. I happily let my domiciliary carer walk around my home with no concerns – they are like family.”

— Mrs A, Hertfordshire

Key elements of ENA domiciliary care

Highly-trained care assistants

We hold high expectations of our hourly carers – expectations which must be met before joining our team. With value-based interviewing and key criteria, we can ensure candidates are a perfect match for our high standards.

Rigorous recruitment processes, thorough background checks and on-the-job supervision further guarantee the calibre of our staff.

Guaranteed care cover

Our 24/7 care helpline is in place to support our clients and carers outside of office hours. This service offers a qualified care team who can be called upon at short notice, should an emergency ever arise.

Expert care and advice

Our team has a combined experience of over thirty years in the domiciliary care industry and, as such, we are well-equipped to manage your care needs. Working with other health professionals such as social workers, GPs and therapists, we do everything we can to support the delivery of the best possible health outcomes.

We have access to a unique support network of experts in the domiciliary care industry and, if ever there’s something we can’t help you with, we will be happy to refer you to a relevant professional who can. We are constantly striving to use best practice and improvement techniques in the provision we offer.

The benefits of ENA hourly care

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Visits from a domiciliary carer help you to keep your independence and enable you to maintain control over your life.
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A domiciliary carer can help with multiple household tasks, from meal preparation to cleaning, whilst providing companionship and emotional support when you need it.
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We take great pride in our hourly care service, developed in addition to our live-in care. We guarantee a reliable, professional and dependable hourly care service at all times.

How much does hourly care cost?

The cost of an hourly carer will depend on a number of factors, including how many hours are needed, and whether the care is for yourself or as part of a couple.

As a guide, costs for our hourly care services start from:

£25.00 per hour — Monday to Sunday, exclusive of bank holidays.
£20.00 per half an hour — Monday to Sunday, exclusive of bank holidays.

We currently provide domiciliary care in Welwyn Garden City, Welwyn, St Albans, Hatfield, Harpenden and surrounding villages.

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Talk to us about your care needs 0800 4334 413

For further information on how we can support you with hourly care at home, please call our friendly team, or email . We’ll be able to talk you through the transition to hourly care and assess your relevant needs and, if necessary, set you up with an hourly care service within 24 hours.