History & values

In 1994, Clare and Claudio helped a family friend return home to her husband after a stay in hospital. This marked the formation of ENA, and we quickly became one of the first providers of live-in care in the UK. Despite considerable growth, we have never lost sight of our family ethos.

We specialise in providing fully-managed live-in care, at home, to disabled or elderly adults, enabling them to retain a high level of independence and better quality of life.

Much of our growth has been through positive word of mouth and recommendations. Our consistently good service to our clients and carers has enabled us to become one of the best care providers throughout England and Wales, and we only ever select, recruit, train and employ carers who will look after our clients’ wishes.

Live-in Care

Rated ‘Good’ by the CQC

ENA has been inspected and rated Good by the Care Quality Commission. We’ve worked closely with them over many years, as well as social services departments and other healthcare professionals, to provide safe and effective person-centred care. It’s at the heart of everything we do.

Our Hertfordshire-based head office is staffed by around 20 people who are there to make sure we have all the procedures in place to work quickly and efficiently on each client’s behalf, including swift set-up periods for new clients.

CQC inspected and rated good
Edna ENA our story

“I will always remember the time Edna lived with us. Our children would come home from school and climb up on Edna and Ronnie to show them what they had done that day. My fondest memory is of my 5-year old twin girls preparing Weetabix with honey and feeding Edna breakfast every morning.”

Clare Duran, Founder and Registered Manager

The ENA Story

Edna developed juvenile arthritis in her teens, which made movement in her arms and legs more difficult as years went by. In 1993, aged 63, Edna had an accident in her home, slipping over in her bathroom and breaking her arm. In hospital, the nurses would often forget that she was unable to eat unassisted and sadly she was regularly overlooked.

Over time, it became harder to ensure that Edna was being properly cared for. Her husband Ronnie, also arthritic in his legs, was unable to care for her alone. It became clear to Clare, a full-time registered nurse, that the health of her friend was deteriorating. Clare and Claudio decided to invite Edna to stay in their 2 bedroom flat with their 3 children. They took it upon themselves to look for a long-term solution to help Edna return home. She had become so frail during her stay in hospital that the day she discharged herself, she couldn’t be easily lifted from her bed to the car.

At the time, Clare and Claudio couldn’t find a homecare company providing trained live-in carers. Those claiming they did were unable to provide staff who could assist with tasks such as mobility transfers. This left Edna and Ronnie very vulnerable, relying on the kindness of friends to help them wash, dress and leave the house. By this point, it was clear there were no companies who could provide the standard of care Edna needed. Edna asked Clare and Claudio to help find her capable carers and, after some searching, they found Tony and Michel. Tony and Michel were trained to care for Edna and Ronnie and this is how European Nursing Agency (ENA), in its earliest form, began.

1994
European Nursing Agency (ENA) was formed by Clare and Claudio Duran to help care for close friends Ronnie and Edna.
1996
The business grew rapidly by word of mouth, owing largely to ENA’s unique live-in care provision. Live-in carers would stay for a longer period of time, without rotating.
1998
Family members Paul and Jane Elvidge became partners in the company. Paul’s expertise in management led him to take the reins as Managing Director.
2004
After a successful stint as Managing Director, Paul Elvidge hands over the reins to Claudio, the original founder.
2005
ENA continues to focus on providing high-quality live-in care, with many spinal injury care clients coming to ENA.
2010
Clare and Claudio form ENA Hourly Care (previously Elisa Nursing Care), to provide domiciliary care in Welwyn, Hertfordshire, for close friend Jack Lucas.
2012
Clare and Claudio undertake a management buyout, following a desire to change the business’s direction.
2019
Long-term employee Mitch Miller takes over the group as Managing Director, bringing in a new strategy and steering ENA on a new journey.
v

Talk to us about your care needs 0800 4334 413

For further information on how we can support you with your care needs, please just get in touch with our team or email .