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ENA Care Group
Suite 2 Wentworth Lodge
Great North Road
Welwyn Garden City
Herts AL8 7SR
Suite 2 Wentworth Lodge
Great North Road
Welwyn Garden City
Herts AL8 7SR
Whether you are looking to engage with live-in care having never used social care services before, or you want ENA live-in care to replace another type of social care or provider, our priority is to make arranging the care and support you or your relative needs as straightforward as possible.
We know that you will probably have lots of questions, and some of the most common questions we are asked are below, but do contact us to discuss any of these further and anything else we haven’t included here.
After discussing your needs with one of our friendly advisors, we will visit the home of the person who needs live-in care to complete an assessment with absolutely no obligation to proceed. During this visit we will work with the person needing care and their family (if they have family involved in their life) to create a bespoke care plan which will involve carefully documenting all of the person’s care and support needs.
Alongside this, we will also ensure we are fully aware of the person’s wishes and preferences. All of our live-in carers know the importance of never taking over your home or doing more than you would wish for them to do. At all times, we aim to support a person to maximise their independence, choice and control /news-detail.php?id=52 and this is reflected throughout our care plans.
Our assessment process and care planning documentation will cover any specific healthcare needs that the person we will be supporting has to ensure their care and support is optimised for them. Conditions we support include:
We also support people with complex care needs https://www.ena.co.uk/complex-care.php and people who are approaching end-of-life https://www.ena.co.uk/end-of-life-care.php .
If you have a condition that isn’t listed above, do contact us to discuss your requirements. With enough notice we are often able to create bespoke, condition-specific training for our live-in carers to ensure that they could support you safely and comprehensively.
Having learnt about you/your relative as a person during our assessment process, we will aim to find a live-in carer who shares some of your/your relative’s interests or hobbies and whose company you/your relative will enjoy. We want our clients to feel relaxed and happy with their live-in carer, so compatibility is vital. If in the unlikely event, you feel your live-in carer isn’t right for you we will aim to find someone more suitable.
We can arrange with the hospital discharge team to visit you/your relative in the hospital to complete our assessment. During this visit we would also meet with your/your relative’s healthcare team to fully understand your/your relative’s discharge plan, and ensure that the package of care we are looking to provide is going to meet your/your relative’s needs.
Once you/your relative are discharged, we would then visit you/your relative again at home to see if you/your relative are settling in well with your live-in carer and if any modifications to the initial care plan are needed.
Many people, especially if they are looking for care for the first time or have had a bad experience with another provider, are understandably nervous about committing to a long-term care package. We completely appreciate this, which is why we offer the ENA live-in care trial https://www.ena.co.uk/trialling-live-in-care.php . This is a 2-4 week live-in care package that lets individuals and families try out live-in care. If this trial is successful and you want to continue with live-in care, we would aim to keep the same carer with you for up to 12 weeks to maintain as much continuity as possible.
Our carers generally remain in placement for 8-12 weeks at a time, before taking a break and then often like to return to the same client if they are both getting along. There is a handover period built into our rotas to ensure a smooth transition of care.
We ask for 1-4 weeks deposit (depending on individual financial circumstances) to begin your live-in care provision and invoice you monthly thereafter if you are paying for your live-in care privately. If you have funding, such as NHS Continuing Healthcare https://www.nhs.uk/conditions/social-care-and-support-guide/money-work-and-benefits/nhs-continuing-healthcare/, we will make financial arrangements directly with your funding body.
Find out more about how ENA Care Group could support you or your family by calling 01707 333700 or emailing care@ena.co.uk.
The photo is of one of our clients and her paintings done using her mouth.
To talk about your care needs, contact one of our friendly team members
