ENA Care Group (European Nursing Agency) has been rated ‘Good’ following its recent inspection by the Care Quality Commission in July 2019.
The rating forms part of the hard work that the team have been applying over the past twelve months to improve the quality of our live-in care service since our last inspection.
The announced inspection took place on Thursday 25th July 2019 and was followed up with impartial phone calls to staff, service users and their family members who have an interaction with the service.
The report concluded that:
“The provider had significantly improved their governance systems since the previous inspection in August 2018. The management team had introduced regular checks of key areas which meant that performance of the organisation was monitored to help ensure improvements were sustained and any identified shortfalls were effectively managed in a timely manner.”
“People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People told us they were provided with good day-to-day support with such areas as health needs, medicines management and meals.”
Mitch Miller, Managing Director of ENA Care Group said, “I’m very proud of all of the team at ENA who have put the lives of our clients at the forefront of what we do. We have continued to work hard surrounding the results of our CQC inspection last year, to drive change for good. We shall continue to work closely with all of our stakeholders including the Care Quality Commission to ensure that a high-quality service is maintained and that we continue to have robust systems in place. Well done to all of our Team.”
You can read our CQC Report here.