As a company providing care and support for some of the most vulnerable people in our society, it is vital that when we are recruiting our live-in carers we find individuals who are able to demonstrate our core values and who possess the skills our clients need.
Far from live-in care work being ‘low skilled’, as has been mentioned by politicians in the past, we view it as a highly-skilled professional vocation. For our clients, their ENA carer becomes one of the most important people in their life, sharing their home, time, and often very personal elements of their life and health. For this relationship to work, we know that our live-in carers need to demonstrate our values and have a specific skillset.
We define our values as:
Enabling our clients to achieve the greatest level of independence possible by providing high-quality, person-centered care, using the ‘mum’ test in everything we do.
Ensuring everyone’s needs are fostered by applying good listening skills, a caring nature and showing compassion and empathy for every individual.
Aiming to aspire to greater things, listening to feedback and treating everyone individually and as an equal.
All of these values underpin the skills we look for, which include:
Our clients and carers often come from very different backgrounds, but what enables the best bonds to form is the ability of our carers to emphasise with our clients. It’s vital that our carers are able to understand their client’s challenges, as well as their goals and dreams, and be the person who ‘walks in their shoes’ to provide effective, personalised support. The most empathetic individuals are intuitive, enabling them to know when to step back and empower the person to do something and when to work side-by-side with the person to support them effectively, thus ensuring the person can enjoy maximum independence and autonomy.
Care work changes from day to day, hour to hour and sometimes minute to minute, which means being flexible is imperative to ensure the person’s needs are always being met. Whilst our care plans form the structure that underpins our support they are never ‘set in stone’, and all of our live-in carers are expected to show flexibility in their response to the person’s needs. It’s the level of personalised flexibility we are able to offer that makes live-in care such a unique and supportive type of social care, in contrast to the more rigid structures that are often seen in care home environments.
Excellent communication skills
Communication is at the heart of care and support. Without effective communication, be it verbal or non-verbal (body language, gestures or other communication methods like pictures, sign-language etc), care and support won’t ever meet the person’s needs. Therefore, we only recruit carers who are good communicators, not just when they are initiating communication or responding to their client’s communication but also when it comes to listening, which is a hugely important and often overlooked skill.
A real love of people
Our live-in carers tell us that they’ve come into this work because they love people, so it’s no surprise that we value a love of people as a key skill when we are recruiting new carers. Our clients are amazing people with great stories to tell and achievements to celebrate, and who in many cases have overcome adversity to thrive. A love of all things that make each of us human is, therefore, a vital skill for an ENA live-in carer.
A can-do attitude
Care work is often unpredictable, surprising, challenging and occasionally messy. Being able to embrace all of this and more with a hands-on, can-do attitude is a key attribute all of our carers need to have. For us it is vital for our clients to know that whatever their day may bring, their carer will approach it with professionalism, positivity and an attitude that whatever the person needs they will find a way to deliver it.
To find out more about working for ENA Care Group, please call 01707 383 033 or email .