Our carers

We take great pride in the quality of our carers. We invest in their skills and provide training to ensure commitment to their personal development and maintenance of our high-quality care delivery. We believe that the knowledge and experience of our carers can improve the quality of someone’s life.

Each of our carers are carefully selected through our recruitment process. This process includes a face-to-face interview and vigorous background checks. We are always confident that each of our carers is safe to work before they enter into caring for our clients.

Our HR team check identity documents, previous work references and complete an enhanced Disclosure and Barring Service check (DBS), previously known as a CRB check. Our recruitment team has extensive experience in recognising what we believe are essential characteristics in an excellent live-in carer, through our values-based recruitment process.

Carers must demonstrate behaviours in line with ENA values, coupled with an ability to pass our intensive 5-day training and assessment week. This is taught by experienced trainers and includes an assessment in which they must understand and pass the fifteen standards of care set by ENA. The safety of our clients is paramount and always at the forefront of our recruitment process. We protect the safety of our clients and maintain the highest standard of carers, promoting dignity and respect within the home at all times.

Our training and assessment programme covers the following

Understand your role

Understanding your role

Personal development

Personal development

Duty of care

Duty of care

Equality and diversity

Equality and diversity

Person-centred care

Person-centred care

Privacy and dignity

Privacy and dignity

Fluids and nutrition

Hydration and nutrition

Mental health, dementia and learning disabilities

Mental health, dementia and learning disabilities

Duty of care

Health and safety

Infection control

Infection control

Basic first aid — practical

Basic first aid — practical

Communication

Communication

Manual handling — practical

Manual handling — practical

Safeguarding vulnerable adults

Safeguarding vulnerable adults

Safeguarding children

Safeguarding children

Medication administration

Medication administration

Continence care

Continence care

Personal care

Personal care

Health-driven outcomes

Our nurse-led services, directed by our experienced leadership team, focus on health-driven outcomes for clients living with conditions such as spinal injuries, stroke, dementia and other complex conditions.

As part of our values we instil very early on with our carers the principles outlined below – all of which focus on person-centred health outcomes. We do this by ensuring they form part of the foundation of our training, alongside the client assessment and care planning process.

1. Setting and helping to achieve personal goals for clients
2. Promoting excellent nutrition and hydration through home cooking
3. Reducing hospital admission and re-admission
4. Reducing, identifying and treating urine and chest infections
5. Fall prevention and management
6. Ensuring regular medication reviews

Visiting our carers and clients regularly

We like to make a courtesy visit to our clients every 3 months, to ensure satisfaction with the care received. At this point we take the opportunity to spend time reviewing our carer’s performance – providing feedback, support and training so they can improve on their care delivery if need be. Our case managers can visit sooner, at your request, to deal with any queries or concerns that can arise from having a service as personal as live-in care.