We take great pride in the quality of our carers. We invest in their skills and provide training to ensure commitment to their personal development and maintenance of our high-quality care delivery. We believe that the knowledge and experience of our carers can improve the quality of someone’s life.
Each of our carers are carefully selected through our recruitment process. This process includes a face-to-face interview and vigorous background checks. We are always confident that each of our carers is safe to work before they enter into caring for our clients.
Our HR team check identity documents, previous work references and complete an enhanced Disclosure and Barring Service check (DBS), previously known as a CRB check. Our recruitment team has extensive experience in recognising what we believe are essential characteristics in an excellent live-in carer, through our values-based recruitment process.
Carers must demonstrate behaviours in line with ENA values, coupled with an ability to pass our intensive 5-day training and assessment week. This is taught by experienced trainers and includes an assessment in which they must understand and pass the fifteen standards of care set by ENA. The safety of our clients is paramount and always at the forefront of our recruitment process. We protect the safety of our clients and maintain the highest standard of carers, promoting dignity and respect within the home at all times.