The ENA Care Group is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
ENA may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12 March 2018.
1.1 The ENA Care Group Ltd (ENA) are committed to safeguarding the privacy of its website visitors; this policy explains how ENA will treat your personal information.
2.1 This document was created using a template from SEQ Legal.
3. Collecting personal information
3.1 ENA may collect, store and use the following kinds of personal information:
(a) information about your visits to and use of this website (including geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you provide to ENA for the purpose of subscribing to email notifications and/or newsletters (including your name, job title, contact numbers email and postal addresses, services and capabilities and any other relevant industry information);
(c) for the general public personal details will only be used when provided by you in response to requests for information. At no point will ENA keep the information provided on file unless you have joined a specific mailing list or request future updates, in which case you may opt out of receiving information from ENA at any time by emailing at firstname.lastname@example.org.
3.2 Before you disclose the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.
4. Using personal information
4.1 Personal information submitted to ENA through its website will be used for the purposes specified in this policy or on the relevant pages of the website.
4.2 ENA may use your personal information to:
(a) administer its website and business;
(b) send statements, invoices and payment reminders to you, and collect payments from you;
(c) send you non-marketing commercial communications;
(d) send you email notifications that you have specifically requested;
(e) send you its email newsletter, if you have requested it (you can inform ENA at any time if you no longer require the newsletter);
(f) send you marketing communications relating to ENA business or the businesses of carefully-selected third parties which it thinks may be of interest to you, specifically with regards to ENA services, offers for events or relevant industry updates (you can inform ENA at any time if you no longer require marketing communications);
(g) deal with enquiries and complaints made by or about you relating to its website;
(h) keep its website secure and prevent fraud;
(i) verify compliance with the terms and conditions governing the use of its website; and
(j) contact you for specific ENA projects.
4.3 If you submit personal information for publication on the ENA website, it will publish and otherwise use that information in accordance with the licence you grant to it.
4.4 ENA will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.
5. Disclosing personal information
5.1 ENA may disclose your personal information to any of its employees, or professional advisers, as reasonably necessary for the purposes set out in this policy.
5.2 ENA may disclose your personal information:
(a) to the extent that ENA are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend its legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to any person who ENA reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in its reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
5.4 Except as provided in this policy, ENA will not provide your personal information to third parties.
6. International data transfers
6.1 Personal information that you submit for publication on the ENA website may be available, via the internet, around the world. ENA cannot prevent the use or misuse of such information by others.
6.2 You expressly agree to the transfers of personal information described in this Section 6.
7. Retaining personal information
7.1 This Section 7 sets out ENA data retention policies and procedure, which are designed to help ensure that it complies with its legal obligations in relation to the retention and deletion of personal information.
7.2 Personal information that ENA process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
7.4 Notwithstanding the other provisions of this Section 7, ENA will retain documents (including electronic documents) containing personal data:
(a) to the extent that it is required to do so by law;
(b) if ENA believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend its legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
8. Security of personal information
8.1 ENA will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
8.2 ENA will store all the personal information you provide on its secure (password- and firewall-protected) servers.
8.3 You acknowledge that the transmission of information over the internet is inherently insecure, and ENA cannot guarantee the security of data sent over the internet.
8.5 You are responsible for keeping the password you use for accessing its website confidential; ENA will not ask you for your password (except when you log in to its website).
9.1 ENA may update this policy from time to time by publishing a new version on its website. This policy is effective from 1 January 2016.
9.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
9.3 ENA may notify you of changes to this policy by email or through the private messaging system on its website.
10. Your rights
10.1 You may instruct ENA to provide you with any personal information held about you; provision of such information will be subject to:
10.2 ENA may withhold personal information that you request to the extent permitted by law.
10.3 You may instruct ENA at any time not to process your personal information for marketing purposes.
10.4 In practice, you will usually either expressly agree in advance to ENA’s use of your personal information for marketing purposes, or it will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
11. Third party websites
11.1 ENA’s website includes hyperlinks to, and details of, third party websites.
11.2 ENA have no control over, and are not responsible for, the privacy policies and practices of third parties.
12. Updating information
12.1 Please let ENA know if the personal information that held about you needs to be corrected or updated.
13.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
13.3 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
13.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
13.5 ENA use both session and persistent cookies on its website.
13.6 The names of the cookies used on the ENA website, and the purposes for which they are used, are set out below:
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to public information needs. We only use Google Analytics for the purpose of statistical analysis and cookies used by Google Analytics do not record any personal information about site visitors. Full details on cookies used by Google Analytics can be found here. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to public information needs.
Expires: 2 Years
We use Google Analytics to track usage of our site, the software requires cookies to be enabled to distinguish between users. No personal information is collected by Google Analytics or stored in cookies set by the software.
Expires: 2 Years
Expires: 30 Mins
Expires: End of Browser Session
Used to determine whether the user was in a new session/visit.
Expires: 6 Months
Expires: 2 Years
Used to store visitor-level custom variable data. The cookie is updated every time data is sent to Google Analytics.
Expires: End of Browser Session
Set by PHP and used to identify individual users of this site.
Expires: End of Browser Session
Used to keep a user logged in.
Name: wp-settings-1, wp-settings-time-1, wp-settings-time-10
Expires: 1 Year
The above are used for settings in WordPress and are all kept for 1 year.
13.7 Most browsers allow you to refuse to accept cookies. To find out how to disable cookies visit AboutCookies.org.
13.8 Blocking all cookies will have a negative impact upon the usability of many websites.
13.9 If you block cookies, you may not be able to use all the features on the ENA website.
13.10 You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
13.11 Deleting cookies will have a negative impact on the usability of many websites.
14. Data protection registration
14.1 ENA is registered as a data controller with the UK Information Commissioner’s Office.
14.2 Its data protection registration number is ZA000000.
15. Company details
15.1 This website is owned and operated by ENA Care Group Limited (ENA).
15.2 The ENA Care Group is a company limited by guarantee registered in England No. 07880564. Registered Office: Suite 2 Wentworth Lodge, Great North Road, Welwyn Garden City, Hertfordshire, England, AL8 7SR.
15.3 ENA’s principal place of business is at Suite 2 Wentworth Lodge, Great North Road, Welwyn Garden City, Hertfordshire, England, AL8 7SR.
15.4 You can contact ENA by writing to the business address given above, by email to email@example.com or by telephone on +44 (0)1707 333700.
16. Website Disclaimer
16.1 The information contained in this website is for general information purposes only. The information is provided by The ENA Care Group Ltd (ENA), ENA staff and affiliated public information bodies and associations, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
16.2 In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
16.3 Every effort is made to keep the website up and running smoothly. However, ENA takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.