24-hour care at home

With more than one in four adults in England living with two or more health conditions, and many of those individuals coping with complex and long-term health problems, so the need for 24-hour care and support at home has grown. The COVID-19 pandemic has heightened this need, making many individuals and families wary of care home admission if a person needs ongoing support to manage a long-term condition.

With ENA 24-hour live-in care all of these worries are removed. We provide an entirely personalised support package for any individual who requires continuous access to a care professional. Our 24-hour live-in carers are fully trained and vetted, and work side-by-side with the person to maximise their independence, choice and control through dignified and respectful care and support in the person’s own home.
Live-in Care

What is 24-hour care?

24-hour care is round-the-clock care and support for a person who has health and care needs, including condition-specific support for people who are living with:

We also support people with complex care needs and people who are approaching end-of-life.

If the condition you or your relative lives with isn’t listed above, please contact us to discuss your needs. If we can provide the support you need we will endeavour to, and with enough notice we can often build training for our staff around a specific condition.

Reasons to consider 24-hour care

Our clients have many reasons for choosing our 24-hour live-in care, including $
$ The person is in hospital but is ready to be discharged with a comprehensive 24-hour care plan in place.
$ The person needs 24-hour care but doesn’t want to move into a care home.
$ Family member(s)/friends are unable to provide the care the person needs or the person doesn’t want family member(s)/friends to provide their care.
$ The person has had multiple hospital admissions and they/their family (if they have one) are keen to put a support package in place that means they have round-the-clock support to help prevent a deterioration in any health condition(s) that the person has. 24-hour live-in care may also be sought to help prevent falls, recurring infections, malnutrition, dehydration etc.
$ The person has a long-term and/or progressive and/or terminal condition that needs a flexible package of in-home support that can increase/change as the person’s condition changes.
$ The person is approaching end-of-life and wishes to remain at home with a comprehensive support package in place.

Key elements of ENA 24-hour care

ENA 24-hour care is highly personalised, side-by-side care and support that includes:

  • Meeting a person’s healthcare needs, including medication administration, treatment and rehabilitation plans and pain management.
  • If a person has, or develops, complex care needs – for example catheter/stoma care, PEG care, tracheotomy care, ventilator support – our live-in carers can support this too.
  • Any personal care support that the person needs. This could include help with washing, dressing, using the toilet and any pampering regimes that the person enjoys.
  • Nutrition and hydration support including meal planning, food preparation and help to eat and drink.
  • Emotional and mental health support, and friendship to alleviate any loneliness or isolation the person is experiencing.
  • Support to move around, including help to walk or use a wheelchair, and regular repositioning in a bed or a chair to prevent pressure ulcers if the person can’t move independently. We will also undertake risk assessments for falls and support a person to minimise their risk of falls.
  • Help with setting up and participating in hobbies and activities that the person enjoys.
  • Support to get out and about, attend appointments, shop, or participate in leisure or social activities.
  • Any care and support that the person needs throughout the night. This might include help to move in and out of bed, use the toilet, eat/drink, take medication, or companionship if the person is unable to sleep.
  • Support with domestic tasks as required, including looking after pets.

The benefits of ENA 24-hour care

24-hour live-in care will mean different things to different people, but some of the benefits associated with having 24-hour live-in care include:
Personalised, one-to-one support that enables the person to return home or remain at home, with all of their familiar possessions and routines.
Physical and mental health support for the person needing care, including specialist/complex care support as well as companionship for the person.
Peace of mind for the person and their family that they will have the support they need at home, day or night. ENA live-in carers keep daily electronic care and medication records, which we can provide access to (with consent) if family members are geographically spread out and would like to monitor the care that is being delivered.
The ability for the person and their family/friends to spend their time together as they wish, rather than family members/friends being unpaid carers.
A comprehensive, frequently reviewed care plan that is created before our live-in care begins with the full involvement of the person needing care and their family (if they have family members involved in their life). This plan enables our live-in carers to get to know the person needing care as quickly as possible to ensure the most optimum support is provided from the very first day of our live-in care.
Help with housework, laundry, cooking and anything else that is needed at home.
Flexible and sustainable long-term care that can change as the person’s needs change. This removes any concerns about having to move into a care home or engage with other care services in the future.

What in-home 24-hour care services do ENA offer?

We provide short or long-term 24-hour live-in care that offers all of the benefits of a care home but within a person’s own home environment. Most people with care needs would prefer to remain at home, surrounded by their familiar possessions and in a neighbourhood that they may have lived in for many years.

We aim to ensure a person’s comfort and safely, helping them to cope with their health challenges and maximise what they can do and achieve. Our live-in carers will help a person to maintain their routines and live their life as they wish to, free from the more rigid structures of care home life.

If you are unsure if 24-hour live-in care is right for you or your relative, you could take advantage of our 2-4 week trial to see if it fits yours or your relative’s needs and expectations.

What is involved in setting up 24-hour care at home?

For full-coverage in every 24-hour period, we will provide you with two live-in carers. As one carer works the other rests and vice versa.

As we look to set up your 24-hour live-in care service, we will match you with carers who have specific expertise in any health condition(s) you have. We will also aim to find carers who share some of your interests or hobbies, and whose company you will enjoy. We want our clients to feel relaxed and happy with their live-in carers, so compatibility is vital. If, in the unlikely event, you feel your live-in carers aren’t right for you, we will aim to find someone more suitable.

We will visit you/your relative to complete an assessment with absolutely no obligation to proceed. During this visit we will create a bespoke care plan, with yours/your relative’s full involvement, and this will be regularly reviewed if you proceed with having our 24-hour live-in care. We will carefully document all of yours/your relative’s healthcare needs, and work with any other professionals involved in yours/your relative’s care, including understanding the discharge plan if you/your relative are currently in hospital. We will also ensure we are fully aware of your wishes and preferences. All of our live-in carers know the importance of never taking over your home or doing more than you would wish for them to do.

To ensure comprehensive and safe support, your live-in carers will be fully trained and vetted to give you complete peace of mind. Many of our live-in carers have extensive experience in providing 24-hour live-in care, and bring a wealth of knowledge and good practice to their care provision.

Is 24-hour care at home the right option for me/my family?

24-hour live-in care is the perfect solution for anyone who has care and support needs during the daytime and at night.

It’s flexible and personalised, giving individuals and families reassurance that professional care and support is constantly available within their own home, helping to keep the person safe and well. Our 24-hour live-in care means that family members and friends can be as involved in the person’s care and support as they/the person wish for them to be, freeing up families to enjoy their time together as they want to.

If families are geographically spread out, our live-in carers can, with consent, regularly keep in touch with relatives to offer feedback, alongside providing access to our electronic care and medication records. We believe in working closely with families (if our clients wish for this to happen) to help everyone remain connected and enable our live-in carers to get to know their clients better.

We aim to help our clients who have round-the-clock care and support needs to have the very best quality of life, freeing them of the worries of how they will cope, and enabling them to get the most out of every day.

How much does 24-hour live-in care cost?

The cost of our 24-hour live-in care starts at £1,200 per week. Many people find it is highly cost-effective compared to a care home.


Contact us to discuss your 24-hour care needs

We are always available to help you understand 24-hour live-in care better, and discuss the best home care and support options for you and your family. You can call us on 01707 333 700 or email .